How to Obtain Medical Records, Itemized Bills & Radiology from Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL)
Mayo Clinic operates major tertiary campuses in Rochester (Minnesota), Phoenix/Scottsdale (Arizona), and Jacksonville (Florida), along with the Mayo Clinic Health System across Minnesota and Wisconsin.
Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL) Record Retrieval Profile
- ROI Processing Model
- Mayo Clinic Health Information Management Services (Centralized Release of Information)
- Primary States & Statutory Jurisdiction
- MN, AZ, FL, WI
- Critical Retrieval & Subpoena Notes
- Under Minnesota law (Minn. Stat. § 144.292 Subd. 6) and Arizona law (A.R.S. § 12-2295(B)), patients requesting Mayo Clinic records to support a Social Security Disability (SSDI/SSI) appeal qualify for statutory free-copy protections.
The 3-Department Routing Split at Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL)
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL) separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | Mayo Clinic Health Information Management Services (Rochester, MN Centralized Intake covering MN, AZ, FL & Mayo Clinic Health System) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | Mayo Clinic Patient Account Services (Consolidated Itemized Billing Ledger) |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | Mayo Clinic Radiology Image Management (DICOM CD / Cloud Transfer) |
State Statutory Copying Fee Caps Governing Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL)
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to Mayo Clinic (Rochester MN, Phoenix/Scottsdale AZ & Jacksonville FL) are governed by the statutory per-page fee schedule of the state where treatment was rendered:
Minn. Stat. § 144.292 (Minnesota Health Records Act) • 30 calendar days
Ariz. Rev. Stat. § 12-2295 & § 12-2293 • 30 calendar days (HIPAA baseline)
Fla. Stat. § 395.3025 (Hospitals) & § 456.057 / Fla. Admin. Code 64B8-10.003 (Physicians) • Within a 'timely manner' / 30 days max under HIPAA
Wis. Stat. § 146.83 • 30 calendar days