How to Obtain Medical Records, Itemized Bills & Radiology from Mercy / Bon Secours Mercy Health
Multiple major U.S. hospital systems operate under the 'Mercy Hospital' name—most notably Mercy (headquartered in St. Louis, serving MO, AR, OK, and KS), Bon Secours Mercy Health (serving OH, KY, VA, and SC), and MercyOne (serving Iowa). Identifying the exact city and state campus is essential to avoid routing your HIPAA release to the wrong corporate entity.
Mercy / Bon Secours Mercy Health Record Retrieval Profile
- ROI Processing Model
- Centralized Health Information Management (HIM) & Contracted ROI Partners (MRO / Datavant)
- Primary States & Statutory Jurisdiction
- MO, AR, OK, KS, OH, KY, VA, SC, IA
- Critical Retrieval & Subpoena Notes
- Our intake system automatically maps your request to the exact Mercy corporate parent and local hospital campus based on the city and state of treatment.
The 3-Department Routing Split at Mercy / Bon Secours Mercy Health
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how Mercy / Bon Secours Mercy Health separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | Centralized Mercy HIM Release of Information (Verify exact state/hospital campus: Mercy MO/AR/OK vs. Bon Secours Mercy Health OH/KY/VA vs. MercyOne IA) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | Mercy Patient Financial Services / Central Billing Office |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | Campus-Specific Mercy Diagnostic Imaging Department |
State Statutory Copying Fee Caps Governing Mercy / Bon Secours Mercy Health
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to Mercy / Bon Secours Mercy Health are governed by the statutory per-page fee schedule of the state where treatment was rendered:
Mo. Rev. Stat. § 191.227 • 30 calendar days
Ark. Code Ann. § 16-46-106 • 30 calendar days (HIPAA baseline)
76 Okla. Stat. § 19 • 30 calendar days
Kan. Stat. Ann. § 65-4971 • 30 calendar days
Ohio Rev. Code § 3701.741 & § 3701.742 (Annual CPI Adjustment) • 30 calendar days
Ky. Rev. Stat. § 422.317 • 30 calendar days
Va. Code Ann. § 8.01-413 • 30 calendar days (15 days after subpoena notice under § 8.01-413)
S.C. Code Ann. § 44-115-80 (Physicians) & § 44-7-325 (Hospitals) • 30 calendar days (45 days max)
Iowa Code § 622.10 & 653 IAC 13.7 • 30 calendar days