How to Obtain Medical Records, Itemized Bills & Radiology from Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital)
Mass General Brigham (formerly Partners HealthCare) is the largest healthcare system in Massachusetts, anchored by Massachusetts General Hospital (MGH) and Brigham and Women's Hospital (BWH), along with Spaulding Rehabilitation Network and McLean Hospital.
Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital) Record Retrieval Profile
- ROI Processing Model
- Mass General Brigham Centralized Release of Information (HIM)
- Primary States & Statutory Jurisdiction
- MA, NH
- Critical Retrieval & Subpoena Notes
- Under M.G.L. c. 111, § 70, Massachusetts hospitals retain medical records for 20 years and must provide one free copy for Social Security Disability appeals.
The 3-Department Routing Split at Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital)
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital) separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | Mass General Brigham Release of Information (Covers MGH, Brigham and Women's, Brigham and Women's Faulkner, Salem Hospital, Newton-Wellesley, Cooley Dickinson, Wentworth-Douglass, Spaulding Rehab, McLean) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | Mass General Brigham Patient Billing Solutions |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | MGH / BWH Radiology Image Service Center |
State Statutory Copying Fee Caps Governing Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital)
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to Mass General Brigham (Massachusetts General Hospital & Brigham and Women's Hospital) are governed by the statutory per-page fee schedule of the state where treatment was rendered: