How to Obtain Medical Records, Itemized Bills & Radiology from Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin)
Formed by the combination of Atrium Health (Carolinas Medical Center, Wake Forest Baptist, Navicent, Floyd) and Advocate Aurora Health (Illinois and Wisconsin), Advocate Health operates 67+ hospitals across six states.
Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin) Record Retrieval Profile
- ROI Processing Model
- Regional HIM Release of Information (Atrium Health Greater Charlotte, Atrium Wake Forest Baptist, Atrium Navicent/Floyd GA, Advocate Aurora IL/WI)
- Primary States & Statutory Jurisdiction
- NC, SC, GA, IL, WI, AL
- Critical Retrieval & Subpoena Notes
- Each regional division (Greater Charlotte, Wake Forest Baptist, Georgia, Illinois, and Wisconsin) maintains its own regional Health Information Management intake desk.
The 3-Department Routing Split at Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin)
A standard medical record request sent only to Health Information Management (HIM) will almost never return itemized billing ledgers or native DICOM imaging. Below is how Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin) separates record production across three distinct units:
| Department Unit | Document Deliverable | Routing & Retrieval Protocol |
|---|---|---|
| 1. Clinical HIM / Release of Information | Discharge Summaries, Operative Notes, ED Nursing Logs, Labs | Regional HIM Release of Information (Must route by division: Carolinas Medical Center Charlotte vs. Wake Forest Baptist Winston-Salem vs. Advocate Christ/Lutheran General IL vs. Aurora St. Luke's WI) |
| 2. Patient Financial Services (Billing) | Itemized UB-04 (Facility) & CMS-1500 (Physician) Ledgers with CPT/ICD-10 | Regional Patient Financial Services |
| 3. Radiology Film Library (PACS) | Native DICOM Imaging Studies (MRI, CT, X-Ray, Ultrasound) | Campus Radiology Film Library |
State Statutory Copying Fee Caps Governing Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin)
While direct-to-patient requests under 45 CFR § 164.524(c)(4) qualify for the federal cost-based labor rate, third-party attorney and subpoena requests to Advocate Health / Atrium Health (Carolinas, Georgia, Illinois & Wisconsin) are governed by the statutory per-page fee schedule of the state where treatment was rendered:
N.C. Gen. Stat. § 90-411 • 30 calendar days
S.C. Code Ann. § 44-115-80 (Physicians) & § 44-7-325 (Hospitals) • 30 calendar days (45 days max)
O.C.G.A. § 31-33-2 & § 31-33-3 • 30 calendar days
735 ILCS 5/8-2001 & 8-2001(d-5) (Illinois Comptroller Annual Rate Adjustment) • 30 calendar days (60 days max with written reason)
Wis. Stat. § 146.83 • 30 calendar days
Ala. Code § 12-21-6.1 • 30 calendar days (HIPAA baseline)